Connect to your world
MOBIVOX makes it possible to call family and friends around the world for free from ANY phone. Just call a local MOBIVOX access number and say who you'd like to speak with or dial their number. No calling cards and long numbers to remember. No need for a computer, special software or complex downloads. With global availability, MOBIVOX means more freedom to share experiences with those you care about no matter where you or they may be
MOBIVOX gives you freedom:
Calls to other active MOBIVOX members are free from anywhere, any phone to members' landline or mobile phones in more than 40 destinations worldwide. Calls are also free to your Skype™ contacts. Plus, MOBIVOX helps you save up to 98% on all other international calls, with rates starting at only 1.9 cents per minute for calls to over 40 destinations. When you call, MOBIVOX will tell you when the call is free. Now you can connect to friends and family around the globe from any phone, anywhere, any time. No start-up fees or contracts.
Click here to find cost for your call
2.2 What are the account activation costs?There are no costs to register or to activate your new account.
2.3 What are the monthly charges?There are no monthly costs for a MOBIVOX account. You can purchase credits when needed.
2.4 Are there any data costs incurred when I use MOBIVOX?There are no wireless data costs to use MOBIVOX.
2.5 Does MOBIVOX usage cost me normal mobile minute usage?Standard airtime rates for your mobile phone calls will apply for outgoing calls made to your local access number. However, if your wireless plan includes free calling to certain phone numbers, be sure to register your local MOBIVOX access number as one of your free calling numbers. This way, you will not incur any local airtime charges when calling the local MOBIVOX access number.
2.6 Will I incur any costs to call your local access number?When you call your local access number, the only cost you will incur will be for minutes of mobile/telephone usage billed by your mobile/telephone operator as per your plan. However, if your wireless plan includes free calling to certain phone numbers, be sure to register your local MOBIVOX access number as one of your free calling numbers. This way, you will not incur any local airtime charges when calling the local MOBIVOX access number.
2.7 Will I incur any costs when placing a call using the "SMS Call Back", "Auto Call Back" or "Web Call Back" service?In these three cases, charges apply for both legs of the call:
This means you will be charged to complete the call on your phone and for the chosen phone of your friend, unless it is a free call. (Please see conditions for a free call)
2.8 What does it cost to use MOBIVOX's extra features?MOBIVOX's features – including Instant Conferencing, Group Calls and Call Transfer – are FREE and make connecting with friends and family easier than ever.
MOBIVOX offers free local and international calls from any phone to any other MOBIVOX member in over 40 destinations worldwide. If you are calling outside of these areas or calling friends and+ family who are not MOBIVOX members, MOBIVOX saves you up to 98% on your calls, with rates starting at 1.9 cents per minute to over 40 destinations worldwide. MOBIVOX tells you when calls are free so there are no surprises.
3.2 What destinations are included in free calling?Free calls between MOBIVOX members are available FROM anywhere (any country and from any phone) to:
A) Members' mobile phones in::Membership is free when you sign-up and make your first call. To keep your membership 'active', you need to make any type of call at least once every six months. If the member you are calling is active you will hear an announcement before your call gets connected telling you this call will be free (provided the member is within the country where the free MOBIVOX to MOBIVOX calls apply). Please note that the number you are calling to needs to be registered as a contact in your member profile.
3.4 What does it mean if my account is inactive?If you have not made any type of call in the previous six months, your account will become inactive. This means that you cannot make or receive free calls on MOBIVOX. Any credits that are in your account at the time it is made inactive will be lost.
3.5 Does the "Free calls between MOBIVOX members" offer cover calls to both landline and mobile phones?Free calls between MOBIVOX members are available from anywhere (any country and from any phone) to:
Members' mobile phones in:
Canada, China, Guam, Hong Kong, Puerto Rico, Singapore, Thailand and United-States (including Alaska and Hawaii).
Members' landline phones in:
Argentina, Australia, Austria, Belgium, Canada, Chile, China, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Guam, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Luxembourg, Malaysia, Mexico (Mexico City, Monterrey, Guadalajara), Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Russia (Moscow and St. Petersburg), Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United-States (including Alaska and Hawaii), Turkey (Ankara and Istanbul), United Kingdom and Venezuela-Caracas.
The fair use policy allows us to offer free calling to our users. The continuation of the free calling depends on the cooperation of the MOBIVOX community.
Calls placed through a Local Access Number
Calls placed using "SMS Call Back", "Auto Call Back" or "Web Call Back":
Note: Mobivox tracks the free weekly usage by phone number and account. Establishing multiple accounts with a new email address will not entitle you to receive additional free minutes.
3.7 How do I know that a call will be free?No Surprises! We will tell you if a call is free before connecting your call.
Make sure:
We will soon introduce a way to let you know which of your friends are active by looking at your Contact Book.
3.8 What happens if I have used all of my free weekly minutes?We will tell you before you make your call if the call is free. If you are on a call and your minutes expire, VoxGirl will let you know. If you choose to remain on the call, your conversation can continue seamlessly and MOBIVOX will debit your credits for the remaining portion of your call. If there are no more credits in your account, your call will end.
3.9 What are the Terms and Conditions of the "Free calls between MOBIVOX users"?By joining MOBIVOX, you agree to the Terms and Conditions of Service of this offer.
3.10 If I use "Free calls between MOBIVOX users", do I have to pay the cost of the local call to your local access number?As with any other MOBIVOX call you have to pay the mobile/telephone usage billed by your mobile/telephone operator as per your plan. See here.
3.11 Are there any hidden costs?No
3.12 Are all types of calls free between MOBIVOX users?MOBIVOX calls from any phone to any active MOBIVOX member in one of our free calling destinations are free.
"SMS Call Back", "Auto Call Back" and "Web Call Back" are also free, provided that both the call back number and the number being called are located in one of our free calling destinations and that the number being dialed belongs to an active MOBIVOX member.
This product is not endorsed or certified by Skype
4.1 Do I need a new SkypeIn™ number?No, you do not need a SkypeIn number or SkypeOut credits to use MOBIVOX. MOBIVOX provides you with free local access numbers in over 40 countries and new numbers are being added every day.
4.2 What version of Skype™ do I need to be running?It does not matter! We support all versions.
4.3 What is the minimum configuration required?As long as you have internet access to set up your account, you can get started anytime!
4.4 What if I did not provide my Skype™ account during my registration?Login to your account with your email and Personal Identification Number (PIN) then click on the 'Manage My Profile' tab and add your Skype™ name and password. Please make sure they are the same as in your Skype™ account.
4.5 What if I want to change my Skype™ account?Login into your account with your email and Personal Identification Number (PIN) then click on the 'Manage My Profile' tab and change your Skype™ name and password. Please make sure they are the same as in your Skype™ account.
4.6 How can I make sure my Skype™ account changes are imported to my MOBIVOX contact book?To import any changes you have made to your Skype™ contacts, sign out of your Skype™ account, and after at least 12 hours, either call your MOBIVOX application or press the Skype™ Import button in the Manage Contacts tab in your account profile on our webpage.
4.7 One of my SkypeOut numbers was not imported, what happened?MOBIVOX will not import invalid SkypeOut numbers. For example, a SkypeOut contact with the following number +15555555555555 will not be imported because the format is too long (In N. America, for example, the number format is +1 followed by 10 digits).
4.8 Why does MOBIVOX need my Skype™ password? Is it secure?MOBIVOX needs to keep your Skype™ password in order to connect to your Skype™ account. Your Skype™ password is kept encrypted in a secure database.
4.9 Do I need to change my Skype™ settings in order for MOBIVOX to work?No, MOBIVOX will work automatically.
Yes. MOBIVOX works with any of the 2.3 billion mobile phones in circulation today. It also works from any landline phone, from any device, anywhere.
MOBIVOX offers great alternatives:
SMS Call Back:Send an SMS to +44 7624 800 300 or +1 514 585 5578. VoxGirl will call you back and ask you who you would like to call. You will then have access to all the same features as if you would have called through one of our MOBIVOX access numbers. There is no need to write anything in the body or the subject of the text. However, some providers do not permit you to send empty messages; if this is the case, just write any letter or number in the SMS and send it to the same number. Please check with your carrier to know what the costs are of sending an SMS.
Web Call Back:You can place calls directly from your Contact Book. Login to your account and select the “manage contacts” tab. Once there, simply click on the name of who you want to call and then click on the Web Call Back button. You will choose which phone number (or Skype account) for us to call your friend at and then which phone number to call you at.
Auto Call Back:When the "Auto Call Back" function is activated on your account, you can place a call to the nearest local access number and when you are prompted with the busy signal, hang-up the phone. VoxGirl will then call you back to initiate your call.
If MOBIVOX does not recognize your phone number when doing a call back, you will be required to manually enter your phone number. You will then be prompted to hang-up so the call back can be initiated.
To activate the "Auto Call Back" function:
Login to your account with your email and Personal Identification Number (PIN) then click on the 'Manage My Profile' tab and change your mobile country and number.
You can have up to four numbers that are recognized when you call MOBIVOX. To add numbers, simply click on the 'Manage My Profile' tab in your account.
Login to your account with your email and Personal Identification Number (PIN) then click on the 'Manage My Profile' tab and change your MOBIVOX Personal Identification Number (PIN).
If you have entered your mobile country code and number properly during the registration process, MOBIVOX should recognize you when you call your local access number. There are four potential exceptions:
a) When calling your local access number, some telecom carriers (your mobile or home phone company) do not always transmit your number/caller ID perfectly.
b) Your mobile phone might have some settings that keep your number private. Does your number appear on call display phones? If not, check your user manual to change the settings.
c) You might be calling from a mobile or a landline number other than the numbers you entered when setting up your MOBIVOX account.
d) Mobile calls made while roaming (when a subscriber of one wireless service provider uses the facilities of another wireless service provider) sometimes do not carry caller ID.
In these cases, to make a call, you will be required to manually enter a registered phone number and your MOBIVOX Personal Identification Number (PIN).
Yes, you can call MOBIVOX from any phone; you simply have to enter a registered phone number and your Personal Identification Number (PIN) when prompted.
Also remember that you can have up to four numbers that are recognized when you call the application. To add numbers, click on the 'Manage My Profile' tab in your account.
Yes, MOBIVOX works without any connection to your pc/computer.
Here are a few tips to improve voice recognition:
No, MOBIVOX offers other options. Voice recognition or 'speaking your commands' is recommended for all fluent English speakers. 'Dialing your commands' using your keypad is recommended for non-fluent English speakers or if many of your friends and family have non-English names. Also, don't forget that you can always dial a number at any time. To choose either option as your default interface or to change your preference at anytime, login to your account and click on the 'Manage My Profile' tab. You can also alternate between the two interfaces by pressing the phones '#' key when in your main menu.
'#' key:
'*' key:
For an overview of our advanced features, click here.
MOBIVOX will read out up to nine contacts corresponding to the letters you have entered and ask you to press 1 for the first one, 2 for the second one, etc.
You can also try typing their first name instead of their last name or vice versa or rename one of your contacts if you prefer. You only need to type the letters of the name of the contact until it becomes uniquely identifiable. (e.g. If you have only one Zylber and no other contacts whose first or last name would start with W, X, Y or Z, you can simply type-in Z (dial 9 on your keypad).
To type letters when dialing a phone number, press the Alt key. Type the letter. To type multiple letters during a call, press the Right Shift key + the Alt key. Type letters. To type numbers again, press the Right Shift key.
Note:
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.
MOBIVOX offers instant conferencing, group calling, call transfer and more. These free features allow you to spontaneously add friends to your existing conversation, transfer your call to your home from your mobile and not miss a second of your conversation... plus, much more. Click here for more information.
Yes, after your friend has hung up, VoxGirl will come back on the line to ask you who you would like to call. Also, if you reach a voicemail system and press the '*' key within the first 4 seconds, you will be brought back to the main menu.
We accept credit card payments using Visa™ and MasterCard™.
Please email us at support@mobivox.com. A dedicated MOBIVOX support member will respond to you in a timely manner.
MOBIVOX offers you a $1 (US) credit for free minutes for every friend or family member that you invited and that registers on MOBIVOX and makes at least one call. You must send the invitation email from the MOBIVOX website (select "Invite Friends" in "My Account Tab" of the website). The emails we send on your behalf have a promotional link. When your friends use that link to sign up we will credit your account 1$ for every friend that joins MOBIVOX and makes at least one call (to a Skype™ contact, a mobile or landline). At 1.9 cents per minute, $1 will entitle you to approximately 52 minutes of calling.
Once you have joined MOBIVOX, login to your account and go to either the My Account tab or the Manage Contacts tab and click on the Invite Friends link.
Hi (name),
I am now a MOBIVOX user which means we could call each other for free if you join MOBIVOX. You could also save up to 98% on your international calls or even call people on Skype™ from your mobile phone. Just register online at www.mobivox.com/friend/.
MOBIVOX does not require you to install or download anything. It works with any mobile phone, any carrier and it does not require a data plan. The service also offers for free a number of additional mobile services which you will find cool and useful!
Depending on what link your friend clicks first, we will credit 1US$ to that account. So make sure you're the first one to invite your friends.
The "Create a Contact" command enables you to add the name and number of a contact to your online contact book when away from your computer.
25.2 How do I create a contact?Dial your local access number, and when VoxGirl answers, simply say "Create a Contact", or press number 6 from a touchtone phone. You will then be asked to record the name of the contact you would like to add, and enter the telephone number using your telephone's keypad. Please remember to always enter your country code first.
25.3 How do I place a call to a contact I just recorded?When VoxGirl asks "Who would like to call", simply say the name of the contact you previously recorded.
25.4 How do I edit my created contacts?To listen to or edit your created contacts, login to your account at www.mobivox.com/login and click on the "Manage Contacts" tab. Newly created contacts will always appear at the top of your contact list. Simply click the "edit" button that appears next to the contact's telephone number.
Just sign-up at www.mobivox.com. Membership is free when you sign-up and make your first call. To keep your membership 'active', you need to make any type of call once a year. If the member you are calling is active you will hear an announcement before your call gets connected telling you this call will be free (provided the member is within the country where free MOBIVOX to MOBIVOX calls are eligible).
A “Call Me” button enables you to receive calls from around the world, while keeping your phone number private. To view how it works click here
27.2 Where can a Call Me button be placed?A Call Me button can be placed in your email signature, blogs, social network profile, web site and much more. Posting a “Call Me” button is illegal on Ebay and may result in the deletion of your auction
27.3 Can I deactivate my Call Me Button?Yes, you can deactivate your Call Me button by clicking on the “Deactivate” button on the Manage My Call Me button page. Login here.
27.4 Can I control who calls me?Yes. You control who you want to ring through to your phone. MOBIVOX will ask you if you would like to accept the call before connecting you.
27.5 How much does it cost?Calls received from the "Call Me" Button differ from when you call a local access number directly. In this case, charges apply for both legs of the call:
This means you will be charged for the inbound call from our system and for the outbound call to the "Call Me" Button initiator, unless it is a free call. (Please see conditions for a free call)
MOBIVOX can help you send text messages (SMS) and emails with just your voice.
28.2 How does the Send Message service work?Say “Send Message”, select a contact, select text message (SMS) or email and then record a short message. MOBIVOX converts the message into text and sends a text message (SMS) or email to your selected contact. Make sure to enter email addresses for your favorite contacts in the manage contacts section of the “My Accounts” page..
28.3 Who can I send messages to?You can send messages to any mobile phone around the world. If you've entered email addresses for your contacts, you can also send messages to any email address around the world.
28.4 How much does it cost?To view pricing information, click here.
MOBIVOX now allows you to set your interactive voice experience and Web page navigation to Mandarin Chinese. With the language preferences set to Mandarin, your interaction with VoxGirl (your personal assistant) is limited to your telephone keypad. For best results, please enter Mandarin PinYin.
Here's a list of the features and functionality you'll be able to enjoy using MOBIVOX in Mandarin Chinese:
The following features and functionality are not available when the language preference is set to Mandarin Chinese.
When searching for a contact in Mandarin YinPin using your telephone's keypad, MOBIVOX relies on sure-type technology to make it easier to find a contact. For example, if you're looking for the name “XiangMing”, you only need to input “Xiao”, or “Xia”. If there is more than one contact with the same name, MOBIVOX will list all available contacts for you to choose. Please note sure-type only works when searching for contacts, it will not work when placing calls using "SMS Call Back". When placing a call by sending an SMS, you will need to enter the full name of the person you're trying to call.
* If you already recorded contacts into your contact book using American or British English, you will not be able to set language preferences to Chinese. This is only temporary.
If you're using MOBIVOX within mainland China, you can only place calls through "SMS Call Back", "Auto Call Back" and "Web Call Back" services.
Additionally, MOBIVOX now allows you to set your interactive voice experience and Web page navigation to Mandarin Chinese. With the language preferences set to Mandarin, your interaction with VoxGirl (your personal assistant) is limited to your telephone keypad. For best results, please enter Mandarin PinYin.
Here's a list of the features and functionality you'll be able to enjoy using MOBIVOX in Mandarin Chinese:
The following features and functionality are not available when the language preference is set to Mandarin Chinese.
When searching for a contact in Mandarin YinPin using your telephone's keypad, MOBIVOX relies on sure-type technology to make it easier to find a contact. For example, if you're looking for the name “XiangMing”, you only need to input “Xiao”, or “Xia”. If there is more than one contact with the same name, MOBIVOX will list all available contacts for you to choose. Please note sure-type only works when searching for contacts, it will not work when placing calls using “SMS Call Back”. When placing a call by sending an SMS, you will need to enter the full name of the person you're trying to call.
* If you already recorded contacts into your contact book using American or British English, you will not be able to set language preferences to Chinese. This is only temporary.